Frequently Asked Questions
Everything you need to know about our apparel, accessories, and shipping policies.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and local customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition drops may be final sale.
How do I know which size to order?
Every product page includes a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Critical Role merchandise?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on any screen-printed designs.